Privacy Policy

falcontreebuffalo.com ("we," "us," or "our") operates this website and provides professional tree care services — including tree removal, tree trimming, pruning, and emergency tree service — throughout Buffalo and Western New York.

This Privacy Policy explains how falcontreebuffalo.com collects, uses, stores, and protects personal information when you visit our website, call us, submit a contact form, or request an on-site estimate.

We collect information that you choose to provide so we can respond to your request and perform tree services safely and efficiently.

• Contact details: name, phone number, email address, and property or service address.
• Project details: tree species, stump size, photos you attach, access notes, and preferred appointment times.
• Communications: messages you send by phone, email, or through our online quote form.
• Technical data: IP address, browser type, device information, pages viewed, and referring URLs collected through cookies or similar technologies where permitted by law.

We use personal information only for legitimate business purposes related to our tree services.

• Respond to inquiries and provide free estimates for tree removal, trimming, stump work, and emergency calls.
• Schedule crews, confirm appointments, and communicate about your project before, during, and after service.
• Improve our website, customer experience, and service quality across Amherst, Cheektowaga, Tonawanda, Williamsville, and surrounding areas.
• Comply with legal obligations and protect the safety of our customers, crew, and property.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share limited information with trusted service providers who help us operate our business — such as website hosting, email delivery, or our online contact form platform — only as needed to perform those services and under appropriate confidentiality obligations.

We may disclose information when required by law, court order, or to protect the rights, safety, or property of our customers, employees, or business.

Our website may use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use our pages. You can control cookies through your browser settings. Disabling cookies may affect certain site features.

If we use third-party analytics tools, those providers may collect usage data according to their own privacy policies.

We take reasonable administrative, technical, and physical measures to protect the information we hold. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, manage customer relationships, resolve disputes, and meet legal or insurance record-keeping requirements.

You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and our need to retain certain records for completed jobs or legal compliance.

To make a privacy-related request, contact us at +1 716-325-4949 or info@falcontreeservice.com, or use the contact details below. We will respond within a reasonable timeframe.

We may update this Privacy Policy from time to time. The "Last updated" date at the bottom of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.